Privacy Policy

Privacy Policy

Introduction

Welcome to https://tile-restoration.storysurge.net (hereinafter referred to as “Tile Restoration,” “we,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in accordance with various global privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California Consumer Privacy Act (CCPA) and its successor, the California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales Practice Act (UCPA)
  • Connecticut Personal Information Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party platforms, applications, products, or services accessed through links on our site, as they have their own privacy policies governing data collection and usage.

Processing Activities

This Policy outlines the ways in which we process personal data when:

  • You use our applications or services as an authorized user
  • You visit any of our websites linked to this Privacy Statement
  • We communicate with you via emails, calls, or text messages (SMS)

Personal Data Collection

We collect a variety of personal information for various purposes. This includes:

  • Account Information: Details related to your registration and account creation, such as name, email address, and user credentials.
  • Payment Information: Credit card details, billing addresses, and transaction records required for processing payments.
  • Financial Information: Data about your financial status, including banking information, for services or product purchases.
  • Purchase Information: Items you buy from us, purchase history, and order details.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile phone numbers to enable personalized experiences and analytics.
  • Location Data: Geolocation data when you interact with our apps or websites for location-based services.
  • Feedback and Reviews: Any comments, suggestions, or ratings you provide to improve our products and services.
  • Social Media Information: Details from social media platforms when users choose to log in through their social media accounts.
  • Product Information: Data about products you view, search for, or purchase on our sites.

We collect this data through direct user input, interactions with our digital platforms, and automated technologies such as cookies and tracking pixels. Additionally, we may receive personal data from third parties who have obtained consent to share this information, in line with their respective privacy policies.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These are essential for the basic functionality of our website and services. They allow us to remember user preferences, ensure secure log-ins, and provide seamless navigation.
  • Preference Cookies: Used to remember settings you’ve chosen, such as language or display settings, to personalize your experience.
  • Analytics Cookies: Help us understand how users interact with our site, providing insights into performance and areas for improvement. These cookies collect anonymous data, including browser type, device information, and pages visited on our website.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of non-essential cookies are set on their devices.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal requirements or valid business needs. Once the retention period expires, we delete or anonymize your personal information unless we are required by law to keep a record of such data.

Your Rights

Depending on your location and applicable laws, you have certain rights regarding your personal data:

  • Access: The right to request access to and receive a copy of the personal data we hold about you.
  • Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking us to delete your personal information under certain circumstances, such as when the data collection was unlawful.
  • Restriction: Limiting the use or disclosure of your personal data for specific purposes.
  • Portability: Obtaining a copy of your personal data in a structured, commonly used format and transferring it to another controller.
  • Objection: Objecting to the processing of your data for specific purposes, including direct marketing.
  • Non-Discrimination: The right not to be discriminated against for exercising any of your data privacy rights.

To exercise these rights or if you have any data-related queries, please contact our Data Privacy Team using the details provided in the ‘Contact’ section below.

Changes to Policy

We reserve the right to update and modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

For any inquiries, requests for data access or correction, unsubscribe requests, or other privacy-related matters, please contact us:

Email: [email protected]

Mail: Tile Restoration Privacy Team, [Address], [City, State, Zip]